Getting Started

My Board is Making a Weird Sound
1) If the noise is coming from the wheel and occurring mostly during hard braking, it may be a belt skip. See our article on how to diagnose and fix a belt ...
Wed, 30 May, 2018 at 1:49 PM
How to Pair Your Remote
You'll know if your remote is not properly paired if when you turn on the board and remote a single, solid green light shows on the remote, and...
Mon, 14 May, 2018 at 12:23 PM
Owner's Manual
You can see a web optimized version below. You can download our Owner's Manual attached at the bottom of this article. ...
Fri, 4 May, 2018 at 5:41 PM
Visual Glossary: Pictures and Names of All Parts
This visual glossary is intended to help you communicate with our Support Team about your board. Also, if our Support Team mentions the name of a part and...
Sat, 12 May, 2018 at 10:02 AM
Contact Us
You can contact us at info@rideriptide.com If you don't know the name of a part please use our Visual Glossary. If your board is having an issu...
Thu, 10 May, 2018 at 4:46 PM
My Remote is Disconnecting or Wont Turn On
A few questions that will help us troubleshoot your issue and get you back riding ASAP. 1) Is your remote fully charged? See how to charge it on Page 15...
Fri, 4 May, 2018 at 5:48 PM