If one of your motors is not spinning when you hit the throttle the first thing to do is to make sure the motor connections are secure. See how here:


How to check your motor connections.


Note: On some newer replacement motors the connections may differ from your original motor: red-red, green-green, blue-blue.


If that does not get the motor spinning, please do the following to troubleshoot whether it is a motor or speed controller issue:


1) Unplug the non-working motor from the non-working wiring harness. (attached to the speed controller). We'll call these the "Non-Working Motor" and "Non-Working Wiring."


2) Unplug the working motor (called "Good Motor" below) from the working wiring harness (called "Good Wiring" below).


3) Pull the wires from the "Good Motor" away from the controller.


4) Take the "Non-Working Motor" and plug it into the "Good Wiring."

   

Make sure all connections are correct and firm.


Note: On some newer replacement motors the connections may differ from your original motor: red-red, green-green, blue-blue. Try several different combinations if it doesn't spin, or it spins backwards.


5) Turn on the board and the remote. Press up the throttle. Does the "Non-Working Motor" now spin?

If it does, write in the support exchange "Answer 1: I went through the troubleshooting process and the Non-Working Motor spun on the Good Wiring.

If it does not spin, write in the support exchange " Answer 1: I went through the troubleshooting process and the Non-Working Motor did not spin on the Good Wiring.


----Wait, you're not quite finished yet----


6) Turn off the board and remote.


7) Unplug the "Non-Working Motor" from the "Good Wiring." Pull the wires from the "Non-Working Motor" to the side, away from everything else.


8) Plug the "Working Motor" into the "Non-Working Wiring". See the diagram above.


9) Turn on the board and the remote. Press up the throttle. Does the "Non-Working Motor" now spin?

If it does, write in the support exchange "Answer 2: I went through the troubleshooting process and the Working Motor spun on the Non-Working Wiring.


If it does not spin, write in the support exchange "Answer 2: I went through the troubleshooting process and the Working Motor did not spin on the Non-Working Wiring.


10) Turn off your board.


11) Take these two pictures of your motor controller and then send them to us.




 12) Put your board back together and wait on a response from support with next steps. 


Thanks for your patience and for going through this process. We'll work to get you back riding ASAP.


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