1) First, check that all hardware is tightened properly. This includes:
- Wheel Nuts (one per wheel)
- Kingpin Nuts (one per truck)
- Truck Mounting Hardware (four screws and four nuts per truck)
- Battery Box Mounting Screws (six total)
- Motor Screws (four per motor). To check and tighten your motor screws, see our guide here. If you motor screws have loosened or fallen out, new ones can be ordered here.
Contact support to order replacement hardware.
2) If the noise is a rapid clicking from the rear wheel(s) and occurring mostly during hard braking, it may be a belt skip. See our article on how to diagnose and fix a belt skip.
3) Check for debris lodged in the wheel, belt, or drive gear. This can cause clicking sounds or vibration while rolling.
4) It is important that the drive gear rests firmly against the inside wall of the drive wheel. If there is a gap between the wheel and drive gear, such as pictured below, then you may need to check your flanged drive bearing.
The flanged drive bearing pictured below must be sitting flat and flush against the drive gear. See how to access it here.
New bearings can be purchased here.
5) If the noise remains, then remove the rear wheel spacers, seen here:
5) If the noise continues after checking all of these steps and replacing hardware, please send us an email to firstname.lastname@example.org with the subject "Board making odd sound, video attached."
In your email please include a video of the noise you are hearing and we'll get back to you with how to fix it.
My board is making a weird sound